• Gap Analysis
• ISO 9001:2008 Implementation - Registrar - Selection to Certification
• Management Systems Overview
• Manual Development
• Procedures Development
• Work Instructions, Forms, Documentation - Development
• Registrar Liaison
• Management Representative or Equivalent - Selection
• Procedures Implementation
• Internal Audit Assistance
• Corrective Action Assistance
• Pre-assessment
• Consulting During the Certification Audit

Why not outsource these required compliance items when your company is limited on Time, Resources, Expertise to perform:

• ISO 9001:2008 Internal Audits
• ISO 14001 Environmental Management Systems - Audits
• TS 16949 Internal Audits (Automotive)
• AS 9120 Internal Audits and Certification - Implementation
• NADCAP Internal Accreditation Audits
• Regulatory Audits
• Contractual Audits
• Coordinate and Facilitate effective, - efficient, results driven Management Systems Reviews
• ISO 13485:2003 (QSR) Internal Audits

This five-day comprehensive course teaches the trainee about the full ISO 9000 registration process, including auditing quality manuals and quality procedures. The course is built around a variety of workshops, case studies, including quality manual and quality procedures that students will audit. The seminar concludes with a final examination. The course runs approximately eight (8) hours per day, with a two (2) hour exam on the fifth (5th) day.

The benefits of having personnel in your company with these skills include the capability:

• The ability to objectively assess compliance of organization to meet certification body requirements
• An understanding of the role of audits within the management system program and the role of auditors in promoting business improvements
• A skill set to aid continuous improvement strategies
• An understanding that the objective of a business and its QMS is customer satisfaction
• An understanding that the objective of a QMS is to provide a product/service at minimum cost, the right quality and at the time specified by the customer so the customer perceives that they are receiving value for the price paid
• An understanding of the objectives for auditing, such as, but not limited to: Management Priorities, Commercial Intentions, Management System Requirements, Regulatory and Contractual Requirements, Need for Supplier Evaluation, Customer Requirements, Needs of other Interested Parties, and Potential Risk to the Organization
• How to effectively Facilitate Opening, Closing, and Debriefing Meetings with Top Management personnel
• Manage an effective audit program
• Developing effective auditing techniques and the knowledge to training other Internal Auditors
• Effectively Audit Top Management
• Identifying key activities for performing a successful audit
• Evaluating the significance of audit findings
• Improving communication skills for the presentation of audit findings
• Reporting the findings and evaluations
• Developing and implementing corrective action programs
• Auditing continual improvement programs

At the completion of this course participants will have an understanding of the following:

• Contents and requirements of ISO 9001:2008
• Role of ISO 19011 Auditing Guidelines
• Duties and Responsibilities of the Lead Auditor and Internal Auditors
• How to organize and manage the audit process and have the ability to deal with management personnel
• Effectively use oral and communication skills and the ability to organize and document the final audit report
• Preparing and conducting Opening and Closing Meetings
• How to classify and document a Major or Minor Nonconformity
• Purpose of the Quality Manual, Procedures, Work Instructions, Records, and Forms and how they relate to each other
• How to complete a Documentation Review
• How to use the ISO 9001:2008 standard during the audit, with fair and accurate interpretations
• How to prepare for all phases of an audit
• How to prepare Audit Checklists
• How to prepare an Audit Schedule or Audit Plan
• How to gather Audit Evidence during the Audit
• The documentation of Concerns or Opportunities For Improvement
• Importance of documenting Observations during an audit
• Preparing an Audit Report
• How to evaluate a Corrective Action Plan
• How to evaluate effectiveness of the Corrective Action

Consultation for Customized Training is available.

Please inquire for specific pricing on other courses or see the related course syllabus:

• Advanced Writing Skills
• Anger Management
• Budgets + Managing Money
• Building Better Relationships for Success in Sales
• Building Self-Esteem and Assertiveness Skills
• Business Etiquette
• Business Leadership
• Change and How to Deal with it
• Coaching - A Leadership Skill
• Communications Strategies
• Conducting Effective Meetings
• Conducting Effective Performance Reviews
• Conflict Resolution - Dealing with Difficult People
• Conflict Resolution in the Workplace
• Customer Service Training - Managing Customer Service
• Customer Service Training
• Delegation - The Art of Delegating Effectively
• Developing High Performance Teams
• Dynamic Sales Presentations
• Effective Meeting Minutes Workshop
• Facilitation Skills - Becoming a Great Trainer
• Hiring Smart - Behavioral Interviewing Techniques
• Human Resources Training - HR for the Non HR Manager
• Inventory Management
• Leadership Training - Becoming Leadership Material
• Management Skills for the Administrative Assistant
• Managing Employee Performance
• Marketing + Sales
• Motivating and Retaining Employees
• Negotiating for Results
• Orientation - Getting Employees Off to a Good Start
• Overcoming Objections + Nailing the Sale
• Problem Solving + Decision Making
• Project Management Training
• Public Speaking Workshop
• Sales - Professional Prospecting for Leads
• Sales - Selling Smarter
• Speaking Under Pressure - 2 days
• Stress Management
• Team Building Developing High Performance Teams - 3 days
• Teamwork - Building Better Teams
• Telemarketing - Using the Telephone as a Sales Tool
• The ABC's of Supervising Others
• The Professional Supervisor
• Time Management
• Train the Trainer
• Writing Reports + Proposals

The purpose of this course in Six Sigma Black Belt is to provide comprehensive training in the complete Six Sigma Black Belt Body of Knowledge. The Define-Measure-Analyze-Improve-Control methodology is presented with numerous case studies and examples drawn from service, business process, and manufacturing applications. This course is designed to support Minitab data analysis software (must be purchased separately. This course is a nine (9) day weekend course that includes workshops, lectures, slide shows, classroom discussion, and includes a real Six Sigma Project that the student actually works on a real project at work that will be implemented in their organization to bring real process improvement results.

Public(s) to be served

Businesses who need trained Six Sigma Green/Black Belts to implement Process Improvement Projects that contribute to the company’s bottom line. Business personnel who want to make themselves more marketable in the business industry.

Instructor's Qualifications

Certified Six Sigma Black Belt (CSSBB), for ASQ, Certified Quality Manager (CQMa), Quality Engineer (CQE), Quality Auditor (CQA), Quality Improvement Associate (CQIA). Instructor is also certified by APICS. Instructor is the instructor for Six-Sigma, Certified Quality Manager, Certified Quality Improvement Associate, delivers seminars on Internal Auditing.

Depending on your company's problem areas E3 has Six Sigma Methodologies to address any area of your business where you need to raise the performance results.

• Root Cause Analysis
• Action Plan
• Implementation
• Lean
• 5S
• Pareto Analysis
• Quality Metrics Dashboard

• Team Development
• Consensus Decision Making Workshop
• Team Skills Discovery Techniques
• Effective Team Meetings Training
• Leadership Training
• Time Management
• Project Charter System Tools
• Disaster Recovery and Business Continuity

Development of Processes, Procedures and Training Delivery of an Export Compliance Program which can include ITAR Registration to ensure compliance with US Federal Regulations, including ITAR (International Traffic in Arms Regulations. By doing so will companies yield the following benefits:

1. Ensure compliance with US Code of Federal Regulations.
2. Prevent customer and vendor product from being held up in Customs.
3. Prevention of the issuance of fines and other legal issues.
4. Prevention of product being seized by regulatory authorities.

Lean Process Management and Lean Manufacturing

Onsite workshops and training in the principles of Lean. Lean professionals will guide company personnel through the transition from a traditionally operated company to a more productive and efficient one by eliminating process waste; therefore, enabling companies to gain a competitive edge in their industry market.

Lean Concepts

Traditional manufacturing philosophies are geared towards maximizing equipment and operator utilization without consideration in process cycle time or waste. As a philosophy of production, Lean Manufacturing Process Management keys on creating greater production efficiencies by maximizing value-added activities while minimizing waste.

Benefits of Lean

Typical results reported by users of Lean training and implementation include the potential to:

1. Reduce Lead Time by 85%
2. Reduce Work-In-Process by 80%
3. Reduce Floor Space by 30%
4. Improve Quality Level by 75%
5. Increase productivity by 50%

Reduction and/or Elimination of the Eight Wastes

The implementation Lean practices gives you an advantage over competition and improves companies’ profitability. The process begins by eliminating the eight wastes that or normally inherent in manufacturing:

1. Non-Value Adding Processing
2. Excess inventory
3. Overproduction
4. Excess Motion
5. Waiting Time
6. Underutilized Minds
7. Transportation
8. Defects

Lean Implementation and Training

The Lean approach systematically addresses the following obstacles to creating and sustaining change. Lean workshops and implementation training will assistant companies in determining:

1. Why Change
2. What to Change
3. What to Change to
4. How to Cause the Change
5. How to Maintain the Change

The following Lean concepts are among those introduced in initial training and reinforced during implementation:

• Quality at the Source
• Workplace Organization
• Cellular Flow
• Mistake-Proofing
• Point of Use Storage (POU)
• Demand Pull
• Teamwork
• Set-Up Reduction